We want you to be completely satisfied with your purchase. We will accept returns of items in their original condition or defective products within 21 days of the order date. Please contact us for instructions on your return.
NOTE: Sale items and BUA unique artworks cannot be canceled or exchanged and are non-refundable. Please see the BUA Uniques section below for additional information.
We apologize, but we do not credit shipping costs for returned orders.
We are not able to return merchandise obtained from a retailer other than www.justinbua.com. To return products purchased at another store, please return the product to the retail location where it was purchased.
BUA unique artworks are created just for you. That means we cannot accept returns, except for art that has been damaged in transit.
BUA DAMAGED PRODUCTS
Returned products are inspected prior to shipment and the cost of the product will be refunded if the damage is the result of a manufacturing defect or a greater than normal deviation from the size specifications, or if the product was damaged in transit. Our liability is limited to reimbursement of the cost of the defective product only. We are not able to process returns for products that were:
• Obtained from a source other than justinbua.com
• Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc)
• Damaged by exposure to natural elements, such as direct sunlight, extreme heat or cold, or water.
• Damaged by misuse or activities other than the intended purpose
Some color fading is normal over a period of time.
We will credit the total value of the merchandise total and any taxes you were charged. Credits will be given in the same form of payment as the original purchase. Adjustments to credit cards will be made within two billing cycles.
NOTE: We are sorry, but we do not credit shipping costs for returned orders.
ORDERS SENT AS GIFTS
If you send someone a gift, such as a poster, and s/he returns the gift, the credit for the gift goes to the original form of payment only (your credit card).
Please note that if you received a BUA Unique as a gift, this artwork cannot be returned.